1 UK DELIVERIES
1.1 We generally use Royal Mail and UPS for UK deliveries.
1.2 For Standard delivery, our aim is to prepare your order and despatch on the same or next working day [Monday to Friday], which means that you receive your order within 2 to 5 days from the date it was dispatched. This may not always be possible depending on the volume of orders on our system so if your order has not been dispatched within 3 working days, please contact us directly.
1.3 Larger Orders purchased with standard delivery may be shipped with UPS.
1.4 Orders dispatched on a Royal Mail Service are not tracked.
1.5 Orders dispatched with UPS are tracked and will require a signature on delivery.
1.6 Next day Delivery is available for our Animation Kits, orders received before 2PM will be processed and despatched that day. Our shipping department is open Monday to Friday, meaning an express order placed on a Friday before 2PM will be scheduled for delivery the following Monday.
1.7 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
1.8 If you do not receive your order within 5 working days from the date of dispatch, please contact Customer Services on 033 3344 5471 or firstname.lastname@example.org
1.9 We will replace lost or damaged orders free of charge.
1.10 Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.
2 INTERNATIONAL DELIVERIES
2.1 We currently use two options for international deliveries: A non-tracked service with Royal Mail and a tracked service through UPS. We ship to most countries.
2.2 If the items on your order are less than 2kg in weight, we will send your order to you via Royal Mail on a standard non-tracked service. We ask that you allow 20 working days for orders to arrive if sent on this service, however the items are usually delivered within 10 days or less.
2.3 If your order is more than 2kg in weight then we will use a tracked service via UPS and transit time will be a maximum of 10 working days, depending on the destination. A signature will be required on receipt. We may use another courier if the pricing is cheaper.
2.4 When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information.
2.5 Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. This may vary from country to country and we ask that you contact your local customs office for additional information. We cannot refund any shipping costs should your order be returned for any of these reasons.
2.6 If you do not receive your order within 20 working days, please contact Customer Services on +44 33 3344 5471 or email@example.com
2.7 We will replace lost or damaged orders free of charge.
2.8 Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.
2.9 Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.