Look after your kit
Care, warranty & security
Safe everyday care, help with a fault, Premium activation and security support.
Open a section for the steps and pictures.
Looking after your kit
- Remove storage packaging before use or charging.
- Use a stable surface. Secure the equipment to its mounts and support it while adjusting the fittings.
- Keep cables away from feet and table edges.
- Keep liquids and excessive heat away. Spark can be used outdoors in dry weather. Use the lights indoors and charge indoors.
- Switch off and unplug before cleaning with a soft, dry cloth. Use a lens cloth for the camera glass.
Follow the enclosed Safety, Warranty and Compliance sheet. See the charging guide for cables, power supplies and battery indicators.
Stop using damaged equipment. If a unit swells, leaks, becomes unusually hot or smells unusual, stop using and charging it. Disconnect external power if safe and contact support. Contact us before sending a damaged battery.
Battery replacement and recycling
Camera battery replacement is occasional adult maintenance. Contact support@zu3d.com for an approved replacement camera battery and the appropriate instructions.
Do not dismantle the lights or attempt battery repairs. Keep electrical equipment and batteries out of household waste and use appropriate recycling collections. Do not send damaged lithium batteries through ordinary post.
Your kit warranty
ZuLogic Ltd covers defects in materials and workmanship from the original retail purchase date for kits sold for use in Great Britain. Camera cover includes defects in the supplied battery.
How to claim
- Email support@zu3d.com with the fault, order details or other reasonable proof of purchase, and the camera serial number where relevant.
- Contact us before returning anything. Return only the items we request, using the arrangements we provide.
- For a covered claim, we repair or replace the affected item free of charge and arrange and pay for suitable shipping both ways within Great Britain.
Cover excludes ordinary wear, normal battery capacity loss through age and use, materials used up in normal use, accidental damage and damage caused by misuse. An unrelated manufacturing defect remains covered.
This warranty does not affect your statutory rights relating to faulty or misdescribed goods against the seller. Those rights may continue after the warranty ends.
Warranty provider is ZuLogic Ltd, The Oast, Church Farm, Ulcombe, ME17 1DN, United Kingdom.
Premium activation
Your Spark includes Zu3D 5 Premium with permanent activation on five devices, plus Premium on unlimited devices while connected to Spark’s live picture.
Use a permanent activation on a device where you want Premium while Spark is switched off. Contact support if you need to move an activation.
Updates and security
Zu3D Spark will receive security updates as necessary until at least 30 November 2031.
To check your camera in Zu3D, open the Zu3D menu, choose Zu3D Spark, then Spark status & firmware. Follow the app’s instructions for an available update. Keep Spark powered during the update.
Keep your setup details private
Keep your camera sticker’s ID and key private. Record with people’s knowledge and use a private network with devices you trust. Switch Spark off when you want to stop camera and microphone access.
Report a security concern
Email support@zu3d.com with what you found, the affected device or software version and steps to reproduce it. Anyone can report a concern, including people without an account or proof of purchase.
We will acknowledge your report within five working days and provide updates at least every twenty working days until resolution.
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